VOLT RETAIL LTD- TERMS AND CONDTIONS


1.1 Definitions

In these conditions

"the company" means Volt Retail Limited

"the agreement" means these conditions together with any contract in which they may be incorporated by reference or otherwise.

"Goods" refers to all items of any description in respect of which orders are placed with the Company in any form, including but not limited to online by website , email, telephone, letter and fax.

"Price" means the charges, taxes and disbursements specified by The Company in the order acknowledgement email.

1.2 Clause headings shall not affect the interpretation of these Terms and Conditions.

1.3 Unless the context otherwise requires, references in these Terms and Conditions:


1.3.1 to "person" or "third party" include any individual, company, corporation, firm, partnership, joint venture, association, organisation, institution, trust or agency, whether or not having a separate legal personality;

1.3.2 to one gender include all genders, and reference to singular include the plural and vice versa;

1.3.3 to any statute, statutory provision or regulation, are references to that statute, statutory provision or regulation, as from time to time amended, extended or re-enacted.

2 Acknowledgment and acceptance of Terms and Conditions

2.1 Please note that by accessing, using or browsing this website you agree to be bound by its terms, conditions, disclaimers and limitations of liability ("Terms and Conditions").

2.2 The Company reserves the right to amend or update such terms, conditions, disclaimers and limitations of liability at any time without providing notice to you. By using the website, you acknowledge that you have read and understood these Terms and Conditions.

2.3 Unless special terms are explicitly agreed in written correspondence, all contracts of sale made by the company are subject to these conditions. In particular the company accepts the customer's order of goods upon these terms to the exclusion of any printed terms or conditions of the customer, which shall not form part of the agreement.

2.4 These Terms will apply to any contract between us for the sale of Goods to you and apply to sale of Goods through our website , email, telephone, letter and fax.

2.5 Please read these Terms carefully and make sure that you understand them, before ordering any Goods from our site. Please note that by ordering any of our Goods, you agree to be bound by these Terms and the other documents expressly referred to in them.

2.6 Acceptance of Goods from the company shall be conclusive evidence that these conditions apply thereto.

3 Images and Pricing

3.1 Please note that whilst every effort is made to accurately portray the items shown on the website, variations may occur. All images represent an accurate portrayal of Goods at time of publishing, but are subject to change without notice. All care is taken to ensure that pricing is current and accurate at time of upload, however we take no responsibility for typographical errors. Any incorrect pricing will be immediately corrected upon notification.. The packaging of the Goods may vary from that shown on images on our site.

3.2 All products shown on our site are subject to availability. We will inform you by e-mail as soon as possible if the product you have ordered is not available and we will not process your order if made.

3.3 To the extent permitted by applicable law, the Company disclaim all warranties; express or implied, as to the accuracy of the information contained in any of the materials on this website and will accept no liability for any loss or damage arising as a result of problems with access.

3.4 We do not warrant that product descriptions or other content of this site are accurate, complete, reliable, current, or error-free. If the Goods or product offered is not as described, your sole remedy is notify us within 24 hours from receiving the product and return it in unused condition.If for some other reason you would seek to return the product you must notify us within 5 working days.

4 All information supplied has NO WARRANTY whatsoever.

Information and statements are not intended to diagnose, treat, cure, or prevent any disease. No warranty is made that any information on or linked to this site is complete and/or accurate.  We are not nor do we claim to be health care professionals, therefore please consult your doctor before taking any supplements, especially if you have any existing medical conditions. We will not be liable for any outcomes, loss and damages from using any information or products whatsoever on or linked to this website.

5 Children

We do not sell products for purchase by children. We may sell children's products for purchase by adults. If you make an order with us you must warrant that you are over 18.

6 Copyright and intellectual property

All brand names, product and service names and titles and copyrights used in this site are trademarks, trade names, service marks or copyrights of their respective holders or of the Company . No permission is given by the Company for their use by any person other than the Company or said holders and any other use may constitute an infringement of the holders' rights.

All designs, text, graphics and their selection and arrangement on this website are the copyright of the Company. Any use of materials on this site without prior written consent from the Company is strictly prohibited

7 Our right of cancellation

If for reasons beyond our reasonable control, including but not limited to an inability or failure on the part of the manufacturers or suppliers of the goods to supply the goods to us, we are unable to supply the goods to you, we may cancel the agreement at any time before the goods are delivered by giving notice to you. We shall promptly repay to you any sums paid by you or on your behalf under or in relation the agreement. We shall not be liable for any other loss or damage whatever arising from such cancellation.

8 Quotations and Prices

Quotations are not binding on us until we have accepted an order in writing and we reserve the right to revise quoted prices and charges in the event of any change in our costs and/or prevailing conditions between the date of quotation and the date of despatch. The acceptance of our quotation or price must be accompanied by sufficient information to enable us to proceed with the order forthwith otherwise our quotation or price shall be subject to amendment by us to cover any increase in cost which takes place after acceptance.

9 Contract

9.1 After placing an order, you will receive an email from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy Goods. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an email that confirms that the Goods have been dispatched (the Dispatch Confirmation). The contract between us will only be formed when we send you the Dispatch Confirmation.

9.2 The Contract will relate only to those Goods whose dispatch we have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other Goods which may have been part of your order until the dispatch of such Goods has been confirmed in a separate Dispatch Confirmation.

10 Payment

10.1 Accounts are opened subject to satisfactory references and credit checks.

10.2 Unless specifically agreed in writing, payment must be made when placing your order.

10.3 If our terms of payment are not adhered to the Company shall be entitled to cancel the contract or suspend any further deliveries but we shall nevertheless be entitled to claim against the customer for any loss in consequence of non-completion of contract.

10.4 We reserve the right to charge interest on any sums not paid by their due date in accordance with these terms. Interest will be applied at a rate of 8% above the Bank of England Base Rate per annum until the sums are paid in full. Alternatively, we may at our option apply the interest rate and charges under the Late Payment of Commercial Debts (Interest) Act 1998. You shall also indemnify us in relation to any other debt collection, legal costs or other expenses incurred the process of recovering such late or outstanding monies.

10.5 Preferred methods of payment are debit card, BACS or cheque. Credit card payments will be charged at 1% of the payment value. This charge is subject to change without further notice.

11 Delivery and Shipping

11.1 Unless otherwise specified in our quotation or contract, carriage will be charged on all orders

11.2 If you select the Royal Mail shipping option, please note this isn't a signed for service and we can't accept any claims with regards to delivery of the goods.

11.3 Items in your order that are designated for shipment to countries outside of the UK may be subject to taxes, customs duties and fees levied by the destination country ("Import Fees"). The recipient of the shipment is the importer of record in the destination country and is responsible for all Import Fees

11.4 The Goods will be at your risk from the time of delivery.

11.5 Time shall not be of the essence in relation to the provision of the Goods and/or Services by The Company. Time of delivery shall not be of the essence. Stated delivery times are an estimate only and, subject to the other provisions of the Agreement, The Company will not be liable for any loss (including loss of profit), costs, damages, charges or expenses caused directly or indirectly by any delay in the delivery of the Goods nor will any delay entitle the Customer to terminate or rescind the Agreement.

11.6 It is your responsibility to ensure that all importing documentation and packaging for delivery of the Goods is completed correctly.

11.7 The Company reserves the right, at its sole option, to cancel or withhold the delivery of any Goods and/or Services, (whether in whole or in part):

11.8.1 until receipt of satisfactory credit reference in respect of any Customer; and/or

11.8.2 where the supply of such Goods and/or Services would exceed any credit limit which the Company may, in its absolute discretion, have granted to the Customer; or

11.8.3 the Customer is in breach of any of the terms of the Agreement.

11.9 Packaging supplied by the Company , unless otherwise expressly agreed in writing, is intended to provide adequate protection in normal conditions of transit of expected duration.

11.10 Due to the nature of the Goods to be supplied, the Customer shall be responsible for ensuring the Goods are kept in adequate storage conditions once delivered in accordance with this clause, including but not limited to protecting the Goods against the effects of humidity and temperature.

12 Non Delivery and shortages

12.1 Customers are requested to examine all goods delivered upon arrival and to advise carriers representative concerned, at time of receipt, of any apparent damage, shortage or irregularity. Claims for incomplete, damaged or defective goods must be made to us, in writing, within 48 hours from date of delivery.

12.2 If the goods are not delivered within 14 days of the company's Dispatch Confirmation you must notify us in writing.

13 Defects and Returns

13.1 In the event of any article being defective in materials or workmanship when delivered we undertake or replace or at our option repair the article free of charge. Our liability is limited to such replacement or repair, which shall be deemed a complete fulfilment of our contract.

13.2 We shall be under no liability whatsoever for any consequential damage, loss or other expenses whether arising out of contract, negligence or otherwise.

13.3 In the event of any complaint or any other article being defective in materials or workmanship when delivered, notification must be made to us immediately and we are to be allowed a reasonable time to enable us to replace or repair any article, providing that all defective articles are returned to us in the state in which they were supplied by us. We shall be under no liability for defective parts damaged in transit whether due to unsatisfactory packaging or otherwise.

14 Value Added Tax

All prices are exclusive of value added tax where applicable, which will be charged at the current rate.

15 Retention of Title

15.1 Property, legal and beneficial in any goods supplied by the Company shall pass to the customer only when the Company has received full payment for all sums then owed by the customer to the company.

15.2 Goods in respect of which property has remained with the Company shall be identifiable as those of the Company, and the customer shall at its own expense immediately return such goods to the Company, or permit the Company to enter into the customer’s premises to collect such goods should the Company so request.

15.3 Risk shall pass to the customer at time of delivery.

16 Our Liability

16.1 Except in the case of personal injury (including death) caused by the negligent or wilful act or omission of the Company , or of any servant or agent of the Company , the aggregate liability of the Company arising out of any breach or breaches of the Agreement shall not exceed the price of the Goods .

16.2 In the event of any breach or breaches of the Agreement by The Company, The Company shall not be liable to the Customer in respect of any resulting:

loss of profit, business, revenue, goodwill or anticipated savings; or

indirect or consequential loss or damage.

16.3 If The Company's performance of its obligations under this Agreement is prevented or delayed by any act of omission of the customer, its agents, sub-contractors or employees, The Company shall not be liable for any costs, charges or losses sustained or incurred by the customer arising directly or indirectly from such prevention or delay.

18 Notices

All notices given by you to us must be sent to Volt Retail Ltd, Unit 14 Antrim Business Park, Antrim, Co. Antrim, BT41 4LD

We may give notice to you at either the email or postal address you provide to us when placing an order,. Notice will be deemed received and properly served immediately when posted on the Site, 24 hours after an email is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email, that such email was sent to the specified email address of the addressee.

19 Transfer Of Rights And Obligations

19.1 The Contract between you and us is binding on you and us and on our respective successors and assigns.

19.2 You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.

19.3 We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.

20 Events Outside Our Control

20.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.

20.2 If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:

we will contact you as soon as reasonably possible to notify you; and

our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Goods to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.

21 Severability

21.1 If any of these terms and conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

22 Privacy

22.1 We process information about you in accordance with our privacy policy. By using the Site, you consent to such processing and you warrant that all data provided by you is accurate.

23 Entire Agreement

23.1 These terms and conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.

23.2 We each acknowledge that, in entering into a Contract, neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these terms and coditions.

24. Third Party Rights

A person who is not a party to the Agreement (a "third party") shall have no rights pursuant to the Contracts (Rights of Third Parties) Act 1999 (the "Act") to enforce any of these conditions. Any right or remedy of a third party which exists or is available apart from the Act is not affected.

Section one

Conditions for Business Customers including 'Wholesale Diet Supplements'

If you are a business customer

This section only applies if you are a business.

1.1 If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you use our site to purchase Goods.

1.2 These Terms and any document expressly referred to in them constitute the entire agreement between you and us. You acknowledge that you have not relied on any statement, promise or representation made or given by or on behalf of the us which is not set out in these Terms or any document expressly referred to in them. You and we agree that neither of us shall have any claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this Contract.

2 How the contract is formed between you and us

2.1 Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.

2.2 After you place an order, you will receive an e-mail from us acknowledging that we have received your order but the contract between us will form when we send you the Dispatch Confirmation.

2.3 If we are unable to supply you with a product, for example because that product is not in stock or no longer available or because of an error in the price on our site, we will inform you of this by e-mail and we will not process your order. If you have already paid for the products, we will cancel the Order in so far as it relates to such products, and will refund you the sum that relates to the products we are unable to supply as soon as possible.

2.4 You shall effect with a reputable insurance company a policy or policies of insurance covering all the matters which are the subject of the indemnities, compensation obligations or liabilities to third parties given by you herein in respect of the Goods and/or Services under the Agreement and in any event to provide cover of a minimum of £5,000,000 per claim and shall at the request of The Company produce the relevant policy or policies together with receipts or other evidence of payment of the latest premium due thereunder.

3 Our liability if you are a business

3.1 If we supply the Goods for resale by you .

3.2 Nothing in these Terms limit or exclude our liability for:

death or personal injury caused by our negligence;

fraud or fraudulent misrepresentation;

breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession); or

defective products under the Consumer Protection Act 1987.

3.3 Subject to clause 3.2, we will under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Contract for:

any loss of profits, sales, business, or revenue;

loss or corruption of data, information or software;

loss of business opportunity;

loss of anticipated savings;

loss of goodwill; or

any indirect or consequential loss.

3.4 Subject to clause 3.2 and clause 3.3 , our total liability to you in respect of all other losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the price of the Goods.

3.5 Except as expressly stated in these Terms, we do not give any representation, warranties or undertakings in relation to the Products. Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the Products are suitable for your purposes.

4 Other important terms

4.1 We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms.

4.2 You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.

5. Liability and Indemnity

5.1 You shall indemnify and keep indemnified the Company from and against any and all actions, claims, costs, liabilities and proceedings which arise due to the manufacture of the Goods by the Company being in accordance with specifications provided by you if such specifications are inaccurate or contain defects or if they infringe or are alleged to infringe any patent, copyright, design right, registered design or any other third party intellectual property rights.

5.2 the Company does not guarantee suitability of materials or design of Goods made especially to your requirements even if the purpose for which the Goods are acquired is known to the Company

5.3 All Goods must be used strictly in accordance with the instructions, recommendations and specifications (if any) of the Company .

5.4 The company accepts no liability for any losses arising due to:

5.4.1 any use of the Goods which is not in accordance with any such instructions referred to in clause 5.3 above; or

5.4.2 any use of the Goods for a purpose which has not been specified by the Company .

5.5 Without prejudice to the generality of the foregoing, all recommendations and advice given by or on behalf of The Company as to the methods of storage or use of the Goods and the suitability of using such Goods in manufacturing processes or in conjunction with any other materials are given without liability on the part of The Company.

5.6 You shall assume all responsibility for labelling of Goods supplied by the Company to ensure that it is in compliance with all relevant regulations and comply with all applicable laws rules and regulations and shall indemnify and keep indemnified the Company from and against any and all actions, claims, costs, liabilities and proceedings which arise as a result of your failure to comply with any food labelling legislation.

5.6 You shall assume all responsibility for ensuring that all EU food legislation or regulations affecting sale and supply of the Goods to the end customer are complied with in full and comply with all applicable laws rules and regulations and you shall indemnify and keep indemnified the Company from and against any and all actions, claims, costs, liabilities and proceedings which arise as a result of your failure to failure to comply with any such legislation.

5.7 You shall assume all responsibility for ensuring the accuracy and content of labelling are in accordance with legislation or regulations affecting sale and supply of the Goods and shall indemnify and keep indemnified the Company from and against any and all actions, claims, costs, liabilities and proceedings which arise as a result of your failure to failure to comply with any such legislation.

5.8 You shall act at all times in accordance with labelling legislation applicable to the Goods and shall not make, or supply labels with, unauthorised health claims and shall indemnify and keep indemnified the Company from and against any and all actions, claims, costs, liabilities and proceedings which arise as a result of any such infringements

5.9 If Goods supplied are unlabelled you shall supply with them a certificate of specification including batch numbers and expiry dates for full traceability and comply with all applicable laws rules and regulations and you shall indemnify and keep indemnified the Company from and against any and all actions, claims, costs, liabilities and proceedings which arise as a result of failure so to do.

5.10 You shall comply with all applicable laws rules and regulations relating to marketing promotion advertising import export distribution sale supply and delivery of the Goods and shall indemnify and keep indemnified the Company from and against any and all actions, claims, costs, liabilities and proceedings which arise as a result of you failure so to do .

6. Warranties and Indemnities

6.1 You shall provide The Company, in a timely manner, with all such information and materials as are necessary for The Company to carry out the Services and/or provide the Goods in accordance with this Agreement and you warrant that all information provided by you or on your behalf to The Company will be accurate. And that you will give The Company written notice of any hazards, known or suspected, by you that might potentially arise in the use of such materials or information.

6.3 You warrant that you shall not, without The Company's prior written consent, for one year following the termination or expiry of this Agreement solicit or entice away from The Company or employ or attempt to employ any person who is, or has been, engaged as an employee or sub-contractor of The Company in the provision of the Services and/or Goods.

6.4 You warrant that you have obtained all necessary licences, approvals, permits or authorities required in relation to the supply of the Goods and/or Services and accept full responsibility and liability in respect of any failure to obtain such permissions.

6.5 You warrant that you are registered as a food business with your local council in accordance with statutory requirements and have acted at all times fully in accordance with any regulations in relation thereto and shall indemnify and keep indemnified the Company from and against any and all actions, claims, costs, liabilities and proceedings which arise as a result of you failure so to do .

7. Indemnity

7.1 You shall indemnify and keep indemnified on a full and unqualified basis The Company against any and all actions, claims, demands, costs, charges and/or expenses arising out of any loss or damage incurred by the reason of any infringement or alleged infringement:-

of any Intellectual Property right in relation to the Goods and/or Services; and

by The Company in relation to any Intellectual Property licenced by you to The Company in relation to the Goods and/or Services.

7.2 In the circumstances in which The Company supplies Goods to you for incorporation with, or use ancillary to, any composite or other products to be produced, manufactured, processed or supplied by you or a third party you shall indemnify and keep indemnified The Company against any and all actions, claims, demands, liabilities, loss, damages, costs and expenses (including legal expenses and disbursements) which The Company may incur if any claim(s) are made against The Company, pursuant to the Consumer Protection Act 1987 or otherwise, relating to the composite or other products in circumstances in which the Goods supplied by The Company are either:

not the defective part of the composite or other product; or

are only rendered the defective part or became a defective product by reason of acts or omissions by you or a third party; or

are only rendered the defective part or became a defective product by reason of instructions or warnings given by you or other supplier of the composite or other products; or

are supplied in accordance with a specification furnished by, you or on your behalf .




For the purpose of this clause only, the word "defective" shall be interpreted in accordance with the definition of "defect" contained in Part 1 of the Consumer Protection Act 1987.

8. Confidentiality, Freedom of Information and Data Protection

8.1 You shall not without the Company's written consent disclose to any person other than The Company any secret or Confidential Information before or after the date of the Agreement providing that the information:

8.2 You shall indemnify and keep indemnified on a full and unqualified basis The Company against any and all actions, claims, demands, costs, charges and/or expenses arising out of any loss or damage incurred by the reason of any infringement by the Customer of clause 8.1

9. Legal Relationship

9.1 Nothing in the Agreement shall be construed so as to create a partnership or joint venture between the parties or have the effect of making any of your employees a servant of The Company or of making any official of The Company an employee or servant of yours.

9.2 Neither of the Parties shall act or describe itself as the agent of the other, nor shall it make or represent that it has authority to make any commitments on the other's behalf.



Section 2

Our liability if you are a consumer

This section only applies if you are a consumer.

1.1 If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and us at the time we entered into the Contract.

1.2 We only supply the Products for domestic and private use. You agree not to use the product for any commercial, business or re-sale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

1.3 We do not in any way exclude or limit our liability for:

death or personal injury caused by our negligence;

fraud or fraudulent misrepresentation;

any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);

any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); and

defective products under the Consumer Protection Act 1987.

2 If no one is available at your address to take delivery, we will leave you a note that the Goods have been returned to our premises, in which case, please contact us to rearrange delivery.

3 Delivery of an Order shall be completed when we deliver the Goods to the address you gave us or you or a carrier organised by you collect them from us and the Goods will be your responsibility from that time.

4 You own the Goods once we have received payment in full, including all applicable delivery charges.

5 You must comply with all applicable laws and regulations of the country for which the Goods are destined. We will not be liable or responsible if you break any such laws and regulations.

6.1 If you are a consumer, you have a legal right to cancel a Contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 during the period set out below in clause 6.3. This means that during the relevant period if you change your mind or for any other reason you decide you do not want to keep the Goods, you can notify us of your decision to cancel the Contract and receive a refund. Advice about your legal right to cancel the Contract under these regulations is available from your local Citizens' Advice Bureau or Trading Standards office.

6.2 However, this cancellation right does not apply in the case of any custom-made Goods;

6.3 Your legal right to cancel a Contract starts from the date of the Dispatch Notification, which is when the Contract between us is formed. Your deadline for cancelling the Contract then depends on what you have ordered and how it is delivered, as set out below:

If Your Contract is for a single product (which is not delivered in instalments on separate days the end date is the end of 14 days after the day on which you receive the product.

If Your Contract is for one product which is delivered in instalments on separate days or ·Multiple Products which are delivered on separate days the end date is 14 days after the day on which you receive the last instalment of the Goods or the last of the Goods ordered.

6.4 If you cancel your Contract we will refund you the Price you paid for the Goods. However, please note we are permitted by law to reduce your refund to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop.

6.5 We will also refund any delivery costs you have paid, although, as permitted by law, the maximum refund will be the costs of delivery by the least expensive delivery method we offer (provided that this is a common and generally acceptable method).

6.6 We shall make any refunds due to you as soon as possible and in any event within the deadlines indicated below:

If you have received the Goods and we have not offered to collect it from you: 14 days after the day on which we receive the Goods back from you or, if earlier, the day on which you provide us with evidence that you have sent the Goods back to us. For information about how to return a Product to us, see clause 6.8;

If you have returned the Goods to us under this clause because they are faulty or mis-described, we will refund the Price of defective Goods in full, any applicable delivery charges, and any reasonable costs you incur in returning the item to us.

6.7 We will refund you on the credit card or debit card used by you to pay.

6.8 If the Goods have been delivered to you before you decide to cancel your Contract then you must return it to us without undue delay and in any event not later than 14 days after the day on which you let us know that you wish to cancel the Contract. Returns should be sent to Volt Retail Ltd, PO Box 55, BALLYCLARE, Co. Antrim, BT39 1BD

6.9 unless the Goods are faulty or not as described you will be responsible for the cost of returning the Goods to us.



PRIVACY STATEMENT


Cookies & Privacy Notice 

Volt Retail Limited are committed to complying with the General Data Protection Regulation and the Data Protection Act 2018, once enacted. Looking after the personal information you share with us is very important, and we want you to be confident that your personal data is kept safely and securely and to understand how we use it to offer you a better and more personalised shopping experience.

We have published this notice to help you understand

how and why we collect information from you;
who we share your information with, why and on what basis;and
what your rights are.

If we make changes to this notice we will notify you by updating it on our website. We will be what is known as the ‘Data Controller’ of the personal data you provide to us, and we will sometimes refer to ourselves in this notice as “we” or “us”. By Data Controller, this means we determine the purposes and way in which any personal data are, or will be, processed.

Should you need to contact us please write to:
Data Protection Officer Volt Retail Limited, PO Box 55, BALLYCLARE, Co Antrim, BT39 1BD
or via info@voltretail.co.uk quoting Privacy Enquiry.


This privacy notice was last updated on 10th May 2018.

What information we collect and why?

When you buy goods from us, you are entering into a contract with us. You will need to set up an Account before ordering from us, so we can set this up we will ask you to provide some personal information such as;

full name
address 
email address.

How do we use your information?

Data Protection says that we are allowed to use and share your personal data only where we have a proper reason to do so. The law says we must have one or more of these reasons and these are:

Contract - your personal information is processed in order to fulfil a contractual arrangement 
Consent – where you agree to us using your information in this way
Legitimate Interests - this means the interests of Volt in managing our business to allow us to provide you with the best products and service in the most secure and appropriate way e.g. to transfer your data to certain Third Party’s such as delivery partners.
Legal Obligation – where there is statutory or other legal requirement to share the information e.g. when we have to share your information for law enforcement purposes.

Here is a list of the ways that we may use your personal information, and which of the reasons described above we rely on to do so. Where we list legitimate interests as a reason, we also describe below what we believe these legitimate interests are.

What We Use Your Personal Information For Our Reasons (Legal Basis) Our Explanation Of Next’s Legitimate Interests
Set up your account • Legitimate interest Process efficiency in dealing with such activity.
Setting up your invoice and labels • Fulfilling a contract 
N/A
Process your orders  • Fulfilling a contract  N/A
Notify you of your order status. • Legitimate interests Process efficiency in dealing with such activity, and to make improvements to our services.
Manage your account/ provide customer services to you.  • Legal obligation/ Legitimate interests (depending on nature of services) Keeping our records up to date, handling our customer contact efficiently and effectively, working out which of our products and services may interest you and telling you about them. 
To detect, investigate and report financial crime (e.g. Fraud) • Legal Obligation / legitimate interests Developing and improving how we deal with financial crime. Complying with any legal obligation placed on us by regulators such as the FCA. Complying with any regulations that apply to us. Process efficiency in dealing with such activity, and to make service and process improvements.
Undertake website personalisation and administration. • Legitimate interests Developing products, services, applications and designs that attract and retain customers. Improving customer interaction with our sites. Defining types of customers for new products or services
Marketing communications to inform you of special offers, promotions, new lines and Sales. Provide you with online advertising. • Legitimate interests Developing products, services, applications and designs that attract and retain customers. Improving customer interaction with our sites.
Notifying you about enhancements to our services, such as changes to the website and new services that may be of interest to you. • Legitimate interests Developing products, services, applications and designs that attract and retain customers. Improving customer interaction with our sites.
Contact you to undertake customer satisfaction surveys, invite you to provide product reviews or for market research. • Legitimate interests Developing products, services, applications and designs that attract and retain customers. Improving customer interaction with our sites.
Maintaining network and data security • Legitimate interests To maintain the security of our network this in turns helps us to maintain the safety and confidentiality of your information.
Logistics planning, demand forecasting, management information and research • Legitimate interests We use information about shopping habits, products bought and volumes, to help us to respond to demand, ensure the right products get to the right areas and to help us plan our ranges.

Who we share your information with and why 

Volt works with a number of trusted suppliers, agencies and businesses in order to provide you the high quality goods and services you expect from us such as delivery companies, credit reference agencies, fraud prevention agencies and market research companies amongst others. 
Some examples of the categories of third parties with whom we share your data are:

Delivery Partners
In order for you to receive your goods, Volt works with a number of delivery partners. Again, we only pass limited information to them in order to ensure delivery of your items. 

Debt recovery and fraud prevention services

The personal data you have provided, we have collected from you, or we have received from third parties will be used to prevent fraud and money laundering, and to verify your identity.

Details of the personal information that will be processed include, for example: name, address, date of birth, contact details, financial information, employment details, device identifiers including IP address and vehicle details.

We and fraud prevention agencies may also enable law enforcement agencies to access and use your personal data to detect, investigate and prevent crime.

We process your personal data on the basis that we have a legitimate interest in preventing fraud and money laundering, and to verify identity, in order to protect our business and to comply with laws that apply to us. Such processing is also a contractual requirement of the services or financing you have requested.

We process your personal data on the basis that it is necessary in the public interest or in exercising official authority for us to prevent fraud and money laundering, and to verify identity, in order to protect ourselves and to comply with laws that apply to us.

Fraud prevention agencies can hold your personal data for different periods of time, and if you are considered to pose a fraud or money laundering risk, your data can be held for up to six years.

Automated Decisions 
As part of the processing of your personal data, decisions may be made by automated means. This means we may automatically decide that you pose a fraud or money laundering risk if our processing reveals your behaviour to be consistent with money laundering or known fraudulent conduct, or is inconsistent with your previous submissions, or you appear to have deliberately hidden your true identity. You have rights in relation to automated decision-making: if you want to know more please contact us using the details above.

Consequences of Processing 
If we, or a fraud prevention agency, determine that you pose a fraud or money laundering risk, we may refuse to provide the services or financing you have requested, or to employ you, or we may stop providing existing services to you. 

A record of any fraud or money laundering risk will be retained by the fraud prevention agencies, and may result in others refusing to provide services, financing or employment to you. If you have any questions about this, please contact us on the details above. 

Data Transfers 
Whenever fraud prevention agencies transfer your personal data outside of the European Economic Area, they impose contractual obligations on the recipients of that data to protect your personal data to the standard required in the European Economic Area. They may also require the recipient to subscribe to ‘international frameworks’ intended to enable secure data sharing. 

Your Rights 
Your personal data is protected by legal rights, which include your rights to object to our processing of your personal data; request that your personal data is erased or corrected; request access to your personal data. 

For more information or to exercise your data protection rights, please contact us using the contact details above. You also have a right to complain to the Information Commissioner’s Office, which regulates the processing of personal data. 

Keeping in touch with you

We want to keep you up to date with information about new ranges, special offers and improvements to our website. When you set your account up, we will ask you if you want to receive this type of marketing information.

Volt will not share your information with companies outside of Volt Retail Ltd for their marketing purposes. 

If you decide you do not want to receive this marketing information you can request that we stop by writing to the Data Protection Officer at the address provided above.

You may continue to receive mailings for a short period while your request is dealt with.

How long we keep your information

If we collect your personal information, the length of time we retain it is determined by a number of factors including the purpose for which we use that information and our obligations under other laws.

We may need your personal information to establish, bring or defend legal claims. For this purpose, we will always retain your personal information for 7 years after the date it is no longer needed by us for any of the purposes listed under How we use your information above. The only exceptions to this are where:


the law requires us to hold your personal information for a longer period, or delete it sooner;
you exercise your right to have the information erased (where it applies) and we do not need to hold it in connection with any of the reasons permitted or required under the law;
we bring or defend a legal claim or other proceedings during the period we retain your personal information, in which case we will retain your personal information until those proceedings have concluded and no further appeals are possible; or
in limited cases, existing or future law or a court or regulator requires us to keep your personal information for a longer or shorter period.

What are your rights

You are entitled to request the following from Volt Retail Ltd, these are called your Data Subject Rights and there is more information on these on the Information Commissioners website www.ico.org.uk 


Right of access –to request access to your personal information and information about how we process it
Right to rectification –to have your personal information corrected if it is inaccurate and to have incomplete personal information completed
Right to erasure (also known as the Right to be Forgotten) – to have your personal information erased. 
Right to restriction of processing – to restrict processing of your personal information
Right to data portability - to electronically move, copy or transfer your personal information in a standard form
Right to object - to object to processing of your personal information
Rights with regards to automated individual decision making, including profiling –rights relating to automated decision making, including profiling

If you have any general questions about your rights or want to exercise your rights please contact us using the details above.

You have the right to lodge a complaint with a data protection regulator in Europe, in particular in a country you work or live or where your legal rights have been infringed. The contact details for the Information Commissioner’s Office (ICO), the data protection regulator in the UK, are available on the ICO website www.ico.org.uk where your personal information has or is being used in a way that you believe does not comply with data, however, we encourage you to contact us before making any complaint and we will seek to resolve any issues or concerns you may have.


Cookie Notice

This notice is designed to help you understand what cookies are, how Volt uses them and the choices you have in regards to their use.

By continuing to use www.voltretail.co.uk or www.wholesaledietsupplements.co.uk the “Sites”, you are agreeing to our use of cookies in the manner described in this notice.


What are cookies?

Cookies are small text files that are stored on your browser or the hard drive of your computer or other device when you visit the Site. This allows the Site to recognise you as a user either for the duration of your visit (using a ‘session cookie’) or for repeat visits ( a ‘persistent cookie’). They are not harmful and do not contain any information such as your home address, date of birth or credit card details.

The cookies we use fall into four broad types:

Strictly Necessary Cookies
These cookies are essential in helping you to move around our Site and use its features, such as accessing secure areas of the website. Without these cookies, services you have asked for, such as setting up an account cannot be provided. These cookies do not gather information about you that could be used for marketing or remembering where you've been on the internet.

Analytical/Performance Cookies
In order to keep the Site, its services and products relevant, easy to use and up-to-date, we use web analytics services to help us understand how people use our Site. For example, we can see which parts of the Site and products are most popular, identify when errors occur, and test different versions of a page or feature to see which one works best.

Functionality Cookies 
These cookies allow websites and applications to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. The information these cookies collect is usually anonymised which means we can't identify you personally. They do not gather any information about you that could be used for selling advertising or remembering where you've been on the internet, but do help us to serve you with advertising that is more relevant to you.

Targeted Marketing Cookies
We also use cookies to assist in targeted advertising. Without these cookies, online advertisements you encounter will be less relevant to you and your interests. We also use them to measure the effectiveness of our marketing communications, for example by telling us if you have responded to an advert that we have sent you.

If you would like more information on any of these types of Cookies, including how to opt-out, please visit www.youronlinechoices.com/

What do we use Cookies for?

They enable you to transact, whilst other non-essential cookies enable us to give you an enhanced, personalised web experience and determine relevant products to show you.
To personalise and improve your customer experience.
To recognise the device that you are using. 
To record the areas of the Site that you have visited, products you have viewed and time spent browsing, as well as the products you purchased. Volt uses this information to help make the website more user friendly, develop our Site design and to continuously improve the quality of the service we provide.
To distribute visitors to our Site evenly across platforms to ensure the content is served at the fastest possible speed.
For re-marketing purposes to determine relevant related products to show you when you're browsing on other selected websites. These cookies can be associated with services provided by a third party such as an advertising network.
We also offer you the facility to share your experience on our Site through social media sites such as Facebook and Twitter. By using these features, you are consenting to allow cookies from these providers. More information about how these providers use cookies can be found at their websites.
Cookies are an essential part of how our Site works, as they remember certain information about a visitor. 

Are cookies safe?

Yes. The information stored in cookies is safe and anonymous to any external third party, and your account security is never compromised. You can find more information about cookies at http://www.allaboutcookies.org/ and www.youronlinechoices.com/. For a video about cookies visit https://www.google.com/intl/en-GB/policies/technologies/cookies/

Can I turn off cookies?

Yes – but if you choose not to allow the use of cookies, your experience of our Site will be limited and many integral aspects of the Site, including (but not limited to) adding items to your shopping bag and accessing your account, will not work at all.

To change your cookie settings, or if you want to be notified each time a cookie is about to be used, you should amend the settings provided in your web browser to prevent us from storing cookies on your computer hard drive. 

For information on how to disable cookies, please consult the "Help" tab of your browser via the menu bar. For further information on non-essential cookies used for targeting and banner advertising please see below.


Details of our Third Party Cookies

Volt allows selected Third Parties who participate with us in marketing programs to place cookies when you visit our site. These cookies enable us to monitor which adverts you see and click on to get to our site. 


Opting Out


Website visitors who don’t want their data used by Google Analytics can install the Google Analytics opt-out browser add-on. To opt-out of Analytics for the web, visit the Google Analytics opt-out page and install the add-on for your browser. Learn more about the opt-out and how to properly install the browser add-on here.

Visitors can also opt-out of Google Analytics for Display Advertising and customize Google Display Network ads using the Ads Settings

This Cookie Notice was last updated on 10th May 2018, and further changes will be communicated by updating this notice.